Help Centre

Welcome to our Help Centre! Here, you’ll find answers to some of the most frequently asked questions about our product and services. We understand that you may have questions or concerns, and we want to make sure you have all the information you need to use our platform with confidence.


Here are the most common questions we receive. If you don’t find the answer you’re looking for, don’t hesitate to contact our support team. We’re always here to help you.

Updated 27/02/2023

AIB UK, Bank of Ireland, Barclays, Danske Bank, First Direct, HSBC, Bank of Scotland, Halifax, Lloyds, Monzo, Nationwide Building Society, RBS, Coutts, NatWest, Ulster, Revolut, TSB, Santander, Starling, SumUp, Tesco.

Open Banking is the sharing of data between banks and third parties, and it is quickly becoming the most popular method of payment due to how secure it is for merchants and their customers. Read all about Open Banking in our blog.

As TrustistTransfer utilises Open Banking technology, the payments made via the system are completely secure and protect both the merchant and their customer. To read more about how secure Open Banking is read the blog.

No – TrustistTransfer is accessed through a progressive web app by the merchant, then the payment method is generated and shown/sent to the customer. Customers don’t need to download anything to make a payment.

To change your subscription level, navigate to the settings screen within your account by clicking the cog button in the bottom right of the screen. Under the ‘Your Plan’ section, you can see your current subscription level along with an ‘Upgrade’ button which will take you through the steps to change your subscription level.

At the end of the payment process, on the payment complete screen the customer will have the option to download their receipt to their device.

Help Articles

Getting started with TrustistTransfer

Step-by-step guides to setting up your TrustistTransfer account and taking advantage of all the features.